Refund & Return Policy

Last updated: 09-10-2026

At Ashvija, we want you to be happy with every pack. Because our products are food items, we can’t accept returns of opened or used products, for hygiene and safety reasons. If something is wrong with your order, though, we’ll make it right.

When we offer a replacement or refund

You can request a replacement or refund if:

  • You received a damaged, leaking, or tampered pack
  • You received the wrong product or wrong quantity
  • The product is past its expiry date when it reaches you
  • An item is missing from your order

When we can’t accept returns

  • Opened, used, or partly used products
  • A product you no longer want, or a change of mind about taste
  • Complaints raised more than [48 hours] after delivery
  • Products damaged after delivery because of incorrect storage

How to raise a request

  1. Contact us within [48 hours] of delivery at [email] or WhatsApp [+91 XXXXX XXXXX].
  2. Share your order number along with clear photos of the product, the label (showing the batch and expiry details), and the outer package. For missing items, an unboxing video helps us resolve the issue faster.
  3. Our team will review your request and reply within [2] business days.

If we approve it, we’ll send a replacement at no extra cost, or a refund if the item is out of stock or if you prefer one. In some cases we may ask you to keep or dispose of the damaged item rather than send it back.

Refunds

  • Prepaid orders: refunded to your original payment method within [5–7] business days of approval.
  • Cash on Delivery orders: refunded to your bank account or UPI ID, which you share with us, within [5–7] business days of approval.
  • Your bank may take a few extra days to show the refund in your account.

Order cancellation

You can cancel your order free of charge before it is dispatched. Contact us as soon as possible. Once an order has shipped, it can’t be cancelled. For prepaid orders cancelled before dispatch, we’ll issue a full refund within [5–7] business days.

We may cancel an order if a product is out of stock, the address can’t be serviced, or there is a pricing error. If that happens, we’ll inform you and give a full refund for any amount paid.

Contact

[Email] · WhatsApp [+91 XXXXX XXXXX] · [Mon–Sat, 9 AM – 7 PM]