Privacy Policy

Last updated: 09-10-2026

This website, [www.ashvija.com], is operated by [Registered Business Name], [Full Address] (“Ashvija,” “we,” “us”). We respect your privacy. This policy explains what personal data we collect, why we collect it, and how we protect it, in line with Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

What we collect

  • Details you give us: name, phone number, email address, delivery and billing address, and any messages you send us.
  • Order details: the products you buy, order history, and payment method. Card, UPI, and net banking payments are handled securely by our payment partner [Razorpay / PhonePe / Cashfree]. We do not see or store your full card details or UPI PIN.
  • Technical data: IP address, browser and device type, and pages you visit, collected through cookies and similar tools.

How we use it

  • To process, deliver, and support your orders
  • To send order updates by SMS, email, or WhatsApp
  • To respond to your questions and complaints
  • To send you offers, recipes, and new product updates, only if you’ve agreed to receive them. You can opt out at any time.
  • To improve our website and prevent fraud
  • To meet legal, tax, and accounting obligations

Who we share it with

We share only the information needed to provide our services, with:

  • Courier and delivery partners, to deliver your order
  • Payment gateways, to process payments
  • Service providers such as website hosting, email, and analytics, who are bound to keep your data safe
  • Government authorities, when required by law

We never sell your personal data.

Cookies

We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site, for example through Google Analytics. You can block or delete cookies in your browser settings, but some parts of the website may not work properly.

How long we keep it

We keep your data only as long as we need it for the purposes above, or as long as the law requires, for example invoices for tax purposes. After that, we delete it securely.

Your rights

You can ask us to:

  • Access a summary of the personal data we hold about you
  • Correct or update your information
  • Delete your data, unless we must keep it by law
  • Withdraw your consent to marketing messages
  • Raise a complaint about how we handle your data

To use any of these rights, contact our Grievance Officer below.

Security

We use reasonable security measures, including SSL encryption, to protect your data. However, no online system is 100% secure.

Children

Our website is meant for users aged 18 and above. We do not knowingly collect personal data from children without verifiable consent from a parent or guardian.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the updated date.

Grievance Officer

Name: [Name] Email: [email] Phone: [+91 XXXXX XXXXX] Address: [Full Address] We will acknowledge your complaint within 48 hours and work to resolve it within [30] days.