Orders and Delivery

Where do you deliver? We deliver across India to all serviceable PIN codes. Enter your PIN code at checkout to check delivery to your area.

How long does delivery take? Orders are dispatched within [1–2] business days and usually arrive in [3–8] business days, depending on your location.

Do you offer free delivery? Yes, on all orders above ₹[499]. Smaller orders have a flat shipping charge of ₹[XX].

Is Cash on Delivery available? Yes, COD is available on orders up to ₹[X,XXX] at most PIN codes.

How can I track my order? After dispatch, we’ll send tracking details by [SMS / email / WhatsApp]. You can also check under My Account → Orders.

Can I cancel my order? Yes, free of charge before the order is dispatched. Message us on WhatsApp or email us as soon as possible.

Products

Are your products vegetarian? [Yes, all Ashvija products are 100% vegetarian.] Please check the green dot on each pack.

Do your products contain preservatives or added colour? [Client to confirm the exact answer. Only state what is true and printed on the label.]

What is the shelf life of your products? Shelf life depends on the product and is printed on every pack. [Example: Masalas – X months, Ready Mixes – X months, Pastes – X months.]

How should I store the products? Store masalas and ready mixes in a cool, dry place, and keep the pouch tightly closed or move the contents to an airtight container after opening. Refrigerate pastes after opening and use them within [X] days. Always use a dry spoon.

Do I need to soak or grind anything for the dosa and idli mixes? [Client to confirm.] Just follow the simple steps on the pack. Most mixes are ready to cook after a short rest.

How many dosas or idlis does one pack make? A 200g pack makes about [X] dosas or [X] idlis, depending on size.

Do your products contain allergens? Please check the ingredient list and allergen information on each pack. If you have a food allergy, read the label carefully before use.

Payments and Returns

What payment methods do you accept? UPI, debit and credit cards, net banking, wallets, and Cash on Delivery.

Is it safe to pay on your website? Yes. All payments are processed through [Razorpay / PhonePe / Cashfree] with secure encryption. We don’t store your card details.

What if my order arrives damaged or wrong? Contact us within [48 hours] of delivery with your order number and photos. We’ll send a replacement or a refund at no extra cost.

Can I return a product if I don’t like the taste? Because these are food products, we can’t accept returns of opened packs for hygiene reasons. Wrong, damaged, or expired products are always replaced or refunded.

How long do refunds take? Refunds are processed within [5–7] business days of approval to your original payment method, or to your bank or UPI for COD orders.

Other

Do you take bulk or wholesale orders? Yes. Visit our [Bulk Orders] page or message us on WhatsApp for special pricing.

How can I contact you? WhatsApp [+91 XXXXX XXXXX] · Email [email] · [Mon–Sat, 9 AM – 7 PM]